48 High Street, Hungerford, Berkshire. RG17 0NE

We’re open Monday – Friday, 9 a.m. – 5:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate of 7.95 to the UK and 19.95 RoI. Our carrier company is DPD, this allows a 1 hour time slot to be allocated; should this be needed, please provide a mobile number or email address. 

Which payment methods are accepted in the Online Shop?

We accept most major credit and debit cards, or you can pay by bank transfer. Please select your preferred payment method in the checkout.

How long will delivery take?

You can expect your parcel to arrive within 3-5 days of placing your order.

How secure is shopping in the Online Shop? Is my data protected?

We take every precaution to protect you when using our online shop, we recommend using a credit card for online payments; this gives you added protection from the card issuer.

What exactly happens after ordering?

Your traps are hand picked and packed in West Berkshire, then shipped as quickly as possible.

Do I receive an invoice for my order?

Yes, of course, we always provide invoices. VAT Invoices and breakdowns are available for VAT registered customers.

Do you ship to other countries?

We only supply traps to the UK and Ireland, overseas customers please contact your local distributor:

New Zealand 

USA & Canada

Europe – North

Europe – South

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